Privacy Policy

1. Introduction

Storage Genie (Pty) Ltd (“Storage Genie”, “we”, “us” or “our”) is committed to protecting your personal information in accordance with the Protection of Personal Information Act, 4 of 2013 (“POPIA”). This Privacy Policy explains how we collect, use, store and protect information about you when you use our website, enquire about our services, or enter into a storage agreement with us.

2. Information We Collect

We may collect the following categories of personal information:

• Identity information: Full name, South African ID number or passport number.
• Contact information: Email address, telephone number, physical address.
• Financial information: Banking details for debit order authorisation and payment processing.
• Usage information: Access logs, CCTV footage recorded at our facilities for security purposes.
• Communication records: Records of enquiries, complaints and correspondence.

3. How We Use Your Information

We use your personal information to:

• Process and manage your storage agreement and access to our facilities.
• Communicate with you about your booking, account and any changes to our services.
• Process payments and manage your debit order.
• Ensure the security of our facilities and the safety of stored goods.
• Comply with our legal obligations under South African law.
• Send you information about promotions or specials, where you have consented to receive such communications.

4. Legal Basis for Processing

We process your personal information on one or more of the following grounds: performance of a contract with you; compliance with a legal obligation; our legitimate interests in operating a secure storage business; or your explicit consent where required.

5. Sharing of Information

We do not sell your personal information. We may share it with:

• Payment processors: To facilitate debit orders and electronic payments.
• Debt collection agencies: Where a rental account is in arrears, in accordance with applicable law.
• Law enforcement and regulators: Where required by law or court order.
• Service providers: Who assist us in operating our business, subject to confidentiality obligations.

6. Data Retention

We retain personal information for as long as necessary to fulfil the purposes outlined in this policy, or as required by law. CCTV footage is typically retained for 30 days unless required for a longer period as part of an investigation or legal proceeding.

7. Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, loss, destruction or damage. Access to personal information is restricted to authorised employees who require it to perform their duties.

8. Your Rights

Under POPIA, you have the right to:

• Request access to the personal information we hold about you.
• Request correction of inaccurate or incomplete information.
• Request deletion of your personal information, subject to legal retention requirements.
• Object to the processing of your personal information.
• Lodge a complaint with the Information Regulator of South Africa.

To exercise any of these rights, contact our Information Officer at Support@storagegenie.co.za.

9. Information Regulator

If you are unsatisfied with how we have handled your personal information, you may lodge a complaint with the Information Regulator of South Africa:

• Website: www.justice.gov.za/inforeg
• Email: inforeg@justice.gov.za

10. Contact Us

For any privacy-related queries, contact our Information Officer at Support@storagegenie.co.za or call 086 120 0010.