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Legal

POPIA Compliance

Your rights under the Protection of Personal Information Act, 4 of 2013.

Last updated: June 2026

Note: This document is provided for informational purposes and should be reviewed by a qualified South African attorney before publication. Storage Genie reserves the right to update these terms at any time.

About POPIA

The Protection of Personal Information Act, 4 of 2013 (“POPIA”) is South Africa's primary data protection legislation. It regulates how organisations collect, store, use and share personal information about South African citizens and residents. Storage Genie (Pty) Ltd is committed to full compliance with POPIA.

Our Information Officer

Storage Genie has appointed an Information Officer who is responsible for ensuring our compliance with POPIA and handling data subject requests.

Personal Information We Process

In the course of providing our services, Storage Genie processes the following categories of personal information:

  • Full name and identity number or passport number
  • Contact details (email, phone, physical address)
  • Banking details for debit order processing
  • CCTV footage recorded at our facilities
  • Access logs and entry/exit records
  • Records of correspondence and complaints

Lawful Basis for Processing

We process personal information on the following lawful grounds as defined by POPIA:

  • Contractual necessity: To fulfil our obligations under your storage agreement.
  • Legal obligation: Where processing is required by law.
  • Legitimate interest: To operate secure facilities and protect the property of our clients.
  • Consent: For marketing communications, where you have opted in.

Your Rights as a Data Subject

Under POPIA, you have the following rights:

  • Right of access: You may request a copy of the personal information we hold about you.
  • Right to rectification: You may request that inaccurate or incomplete information be corrected.
  • Right to erasure: You may request deletion of your personal information, subject to our legal retention obligations.
  • Right to object: You may object to the processing of your personal information for direct marketing purposes at any time.
  • Right to complain: You may lodge a complaint with the Information Regulator if you believe your rights have been infringed.

How to Exercise Your Rights

To submit a data subject access request or exercise any of your rights under POPIA, contact our Information Officer:

We will respond to all requests within 30 days of receipt, as required by POPIA.

The Information Regulator

If you are not satisfied with our response to your request or complaint, you may escalate the matter to the Information Regulator of South Africa:

Updates to This Notice

This POPIA compliance notice may be updated from time to time to reflect changes in our practices or applicable law. The date of the most recent update is shown at the top of this page.